Privacy Policy
1. Introduction
This Privacy Policy describes how Spek & Boonen ('we', 'us', 'our') collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from spek-n-boonen.be (the 'Site'). We are an artisan butchery located at Blaesstraat 155 / Rue Blaes 155, 1000 Brussels, Belgium.
By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site.
3. How We Collect and Use Your Personal Information
To provide our products and services, we collect personal information from a variety of sources as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve our services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend our services, our rights, and the rights of our users or others.
4. What Personal Information We Collect
4.1 Information We Collect Directly from You
When you visit the Site, use our services, register an account, make a purchase, or contact us, we may collect the following categories of information:
- Contact details: your name, address, phone number, and email address
- Order information: billing address, shipping or pickup address, and payment confirmation
- Account information: your email address, and any preferences you set in your account
- Customer support information: information you provide when you contact us for assistance, including the contents of your messages
4.2 Information We Collect Through Your Use of the Site
When you visit the Site, we may automatically collect certain information about your device and your use of the Site, including:
- Device and browser information (such as operating system and browser type)
- IP address
- Information about how you interact with our Site, including pages visited, links clicked, and actions taken
- Cookies, pixels, and similar technologies (see section 6 below)
4.3 Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Service providers who assist us in operating our Site and fulfilling orders
- Payment processors who handle transactions on our behalf
5. How We Use Your Personal Information
5.1 Providing Products and Services
We use your personal information to provide our products and services, including processing orders, managing your account, and arranging pickup or delivery. This processing is necessary for the performance of our contract with you (Art. 6(1)(b) GDPR).
5.2 Marketing and Advertising
We may use your personal information to send you marketing communications about our products, services, promotions, and events that we think may interest you. For users in the European Economic Area (EEA), this processing is based on our legitimate interest in conducting marketing activities (Art. 6(1)(f) GDPR). You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
5.3 Security and Fraud Prevention
We use your personal information to detect, investigate, and prevent fraudulent transactions and other illegal activities, and to protect our rights and the rights of others. This processing is based on our legitimate interest in securing our services (Art. 6(1)(f) GDPR).
5.4 Communication and Service Improvement
We may use your information to communicate with you about your orders, respond to your enquiries, and improve our services and Site. This processing is based on our legitimate interest in improving and maintaining our business (Art. 6(1)(f) GDPR).
6. Cookies
We use cookies and similar tracking technologies to operate and administer the Site, analyse traffic, and improve your experience. Cookies are small text files placed on your device when you visit our Site.
We use cookies for site functionality and analytics. We may also permit third-party cookies for analytics purposes, subject to your consent. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functioning of the Site.
7. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances include:
- Vendors and service providers who need access to your information to provide services on our behalf, such as hosting, payment processing, delivery, and customer service
- Business partners with whom we collaborate to offer products or services
- When you direct, request, or otherwise consent to us sharing your information with specific third parties
- Affiliates within our corporate group, if applicable
- To comply with applicable laws and regulations, respond to legal process, or protect our rights, privacy, safety, or property
The categories of information that may be disclosed include: identifiers (such as name and email), commercial information (such as order history), internet or network activity information, and geolocation data. We do not share sensitive personal data without your explicit consent.
8. Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policy of every website you visit.
9. Children's Data
Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.
10. Security and Retention
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations.
11. Your Rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
- Right of Access / Right to Know: you can request access to the personal information we hold about you
- Right to Delete: you can request that we delete your personal information, subject to certain exceptions
- Right to Correct: you can request that we correct inaccurate personal information we hold about you
- Right to Portability: you can request a copy of your personal information in a structured, commonly used, and machine-readable format
- Restriction of Processing: you can ask us to restrict the processing of your personal information in certain circumstances
- Withdrawal of Consent: where we rely on your consent to process your personal information, you can withdraw your consent at any time
- Right to Appeal: if we decline to take action on a request, you may appeal our decision by contacting us
- Managing Communication Preferences: you can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us
We will not discriminate against you for exercising any of these rights. To exercise your rights, please contact us using the details in section 14 below.
12. Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, or if you are in the European Economic Area and believe that we are not processing your personal information in accordance with applicable law, you have the right to lodge a complaint with your local data protection authority. In Belgium, this is the Data Protection Authority (Gegevensbeschermingsautoriteit).
13. International Users
If you access the Site from outside Belgium, please be aware that your information may be transferred to, stored, and processed in Belgium or other countries where our service providers operate. These countries may have data protection laws that differ from those of your country. Where required, we will use appropriate safeguards, such as Standard Contractual Clauses, to ensure that your personal information is adequately protected.
14. Contact
If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, you can contact us at:
- Email: info@spek-n-boonen.be
- Address: Blaesstraat 155 / Rue Blaes 155, 1000 Brussels, Belgium
- Enterprise number: BE 0696 943 317
Spek & Boonen is the data controller responsible for your personal information as described in this Privacy Policy.
Cookie Policy
What are cookies?
Cookies are small text files placed on your device by websites. They are used to make the website function correctly, to remember your preferences, and to help us improve the website.
Which cookies do we use?
Spek & Boonen only uses strictly necessary cookies. We do not use tracking cookies, advertising cookies, or social media cookies. Your browsing behaviour is not tracked for marketing purposes.
Strictly necessary cookies
These cookies are required for the website to function. They cannot be disabled.
| Cookie | Purpose | Retention |
|---|---|---|
| NEXT_LOCALE | Remembers your language preference (NL, FR, EN, or DE) | 1 year |
| cookie-consent | Remembers your cookie preferences | 1 year |
| authjs.session-token | Session cookie for logged-in users (webshop only) | 7 days |
Local storage (localStorage)
In addition to cookies, we use local storage in your browser for the following features. These are not cookies and are not sent to our servers.
| Key | Purpose | Retention |
|---|---|---|
| shopping-list | Stores your shopping list when you are not logged in | Until you clear it |
Analytics cookies
We use Matomo for website statistics, configured in cookieless mode. This means Matomo does not place any cookies on your device. Your visit is recorded without you being personally identifiable. No consent is required for this.
Third-party cookies
We do not use third-party cookies. There are no Google Analytics, Facebook Pixel, LinkedIn, or other tracking services active on our website. The map on our contact page uses OpenStreetMap, which does not place cookies.
Managing cookies
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functioning of the website (for example: your language preference will not be remembered).
Contact
If you have questions about our cookie policy, you can contact us at info@spek-n-boonen.be.